Support

Frequently Asked Questions

Frequently Asked Questions

What is Silk Monde?

Silk Monde is an online retailer that offers a curated selection of premium bedding, clothing and accessories designed for comfort, style, and quality. Our products span categories such as Bedding, Comforters, Sheets, Clothing and Accessories, Bath Robes, Pillow Cases, Duvet Covers and Bed Skirts, Blankets & Quilts, Home Decor, Rugs, and Accessories.

What materials do your products use?

We source high-quality fabrics including silk, cotton satin, mulberry silk, cotton blends, and other premium textiles. Each product page provides detailed material information, care instructions, and fabric certifications where applicable.

How do I choose the right duvet cover size?

To select the correct duvet cover size, match it to your duvet insert size (e.g., Twin, Full/Queen, King). If you’re unsure, check the product description for the compatible insert size or contact our support team for guidance.

What is your return policy?

We offer a straightforward return policy on eligible items within a specified window from delivery. Please refer to our Returns & Exchanges page for details on eligibility, processing times, and how to initiate a return.

How long does shipping take?

Shipping times vary by destination and product availability. Estimated delivery times are provided at checkout, and you will receive a tracking number once your order ships. International orders may be subject to import duties and taxes.

Do you offer free shipping?

We periodically offer free shipping promotions based on order value, location, or product category. Please check the shipping information at checkout or our Promotions page for current offers.

How should I care for silk products?

Silk items typically require delicate care. Wash guidelines are listed on each product page. Common instructions may include hand washing or using a delicate cycle with cold water, using a mild detergent, and avoiding high heat drying. For best results, follow the care label.

What sizes are available for bedding and home textiles?

We offer a range of sizes for most products, including standard bedding sizes (Twin, Full/Queen, King) and corresponding duvet covers, sheets, and accessories. Exact size availability is shown on each product page.

Are your products ethically sourced?

We prioritize ethically sourced materials and work with suppliers who adhere to responsible manufacturing practices. Details about sourcing and certifications are provided on product pages where applicable.

How can I contact customer support?

You can reach our customer support team via the Contact Us page, by email, or through our live chat during business hours. We aim to respond promptly to all inquiries.

Do you offer gift options?

Yes, several products are available with gift packaging or gift-ready options. You can add a gift message at checkout where available, and select gift packaging for eligible items.

What payment methods do you accept?

We accept major credit and debit cards, and may offer additional payment methods such as e-wallets or installments depending on your region. Payment options are shown at checkout.

Can I track my order?

Yes. After your order ships, you will receive a tracking link via email and it will also be available in your order history on our website.

Do you offer rugs and home decor beyond textiles?

Yes, Silk Monde features a curated selection of home decor items including rugs and other decorative accessories to complement your bedding and room design.

What if an item is out of stock?

If an item is temporarily unavailable, you can sign up for stock alerts on the product page or check back later. We continuously restock popular items when possible.

How do I care for bedding and towels?

Care instructions vary by product. Please refer to the care label on each item for specific washing, drying, and ironing guidance to maintain softness and longevity.

Do you offer customization or monogramming?

Some items may be eligible for personalization, such as monogramming on select pillowcases or robes. Availability and pricing are shown on the product page where offered.

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